§ legal

Grievance Officer

Appointed under DPDP Act §8(9), Rule 5(9) of the SPDI Rules 2011, and Rule 3(2) of the IT (Intermediary Guidelines) Rules 2021. Data grievances: acknowledged within 5 days, resolved within 30 days. Content/AUP complaints: acknowledged within 24 hours, disposed of within 15 days.

Who to contact

Name: Nitesh Sharma
Role: Grievance Officer & Data Protection Officer
Email: grievance@pyrun.in (fallback hello@pyrun.in)
Postal address: Grievance Officer, Neuraedge.AI, Mumbai, Maharashtra, India
Data Fiduciary: Neuraedge.AI (Proprietorship), based at Mumbai, Maharashtra, India

When to file a grievance

You believe your personal data has been mis-handled.
You want to exercise your DPDP rights (access, correction, erasure, portability, consent withdrawal, nomination) and the in-product tool did not work or did not fully resolve your request.
You want to report a personal data breach.
You want to report content or behaviour that violates our Acceptable Use Policy.
You are appealing an enforcement action against your account or your content.

Our promise

Data-protection grievances (DPDP rights, data handling, a data breach): acknowledged within 5 calendar days with a ticket ID, and resolved or rejected in writing within 30 calendar days.

Content / Acceptable-Use complaints (IT Rules 2021): acknowledged within 24 hours and disposed of within 15 days. Urgent categories (child safety, active phishing, credible malware, and the categories specified in the Rules) get same-day human review, and content covered by a court order or government notification is disabled within 36 hours.

Escalation

If our response is unsatisfactory, you may escalate:

Reply to your grievance ticket asking for review by the proprietor of Neuraedge.AI (Nitesh Sharma).
File a complaint with the Data Protection Board of India once it becomes operational under the DPDP Act 2023.
Seek relief before the appropriate consumer forum or civil court in India (see the governing-law clause of our Terms of Service).

File a grievance

Use the form below, or write directly to grievance@pyrun.in. Please include enough detail for us to act — URLs, screenshots, dates, and (if it's about an account) the email you signed up with.

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When to file a grievance

You believe your personal data has been mis-handled.

You want to exercise your DPDP rights (access, correction, erasure, portability, consent withdrawal, nomination) and the in-product tool did not work or did not fully resolve your request.

You want to report a personal data breach.

You want to report content or behaviour that violates our Acceptable Use Policy.

You are appealing an enforcement action against your account or your content.

Our promise

Data-protection grievances (DPDP rights, data handling, a data breach): acknowledged within 5 calendar days with a ticket ID, and resolved or rejected in writing within 30 calendar days.

Escalation

If our response is unsatisfactory, you may escalate:

Reply to your grievance ticket asking for review by the proprietor of Neuraedge.AI (Nitesh Sharma).

File a complaint with the Data Protection Board of India once it becomes operational under the DPDP Act 2023.

Seek relief before the appropriate consumer forum or civil court in India (see the governing-law clause of our Terms of Service).

File a grievance

Use the form below, or write directly to grievance@pyrun.in. Please include enough detail for us to act — URLs, screenshots, dates, and (if it's about an account) the email you signed up with.