Who to contact
- Name: Nitesh Sharma
- Role: Grievance Officer & Data Protection Officer
- Email: grievance@pyrun.in (fallback neuraedge@zohomail.in)
- Postal address: Grievance Officer, Neuraedge.AI, Mumbai, Maharashtra, India
- Data Fiduciary: Neuraedge.AI (Proprietorship), based at Mumbai, Maharashtra, India
When to file a grievance
- You believe your personal data has been mis-handled.
- You want to exercise your DPDP rights (access, correction, erasure, portability, consent withdrawal, nomination) and the in-product tool did not work or did not fully resolve your request.
- You want to report a personal data breach.
- You want to report content or behaviour that violates our Acceptable Use Policy.
- You are appealing an enforcement action against your account or your content.
Our promise
We will acknowledge every grievance within 5 calendar days of receipt with a ticket ID and, if practical, an initial view of scope. We will resolve or reject in writing within 30 calendar days. Urgent categories (child safety, active phishing, credible malware) get same-day human review.
Escalation
If our response is unsatisfactory, you may escalate:
- Reply to your grievance ticket asking for review by the proprietor of Neuraedge.AI (Nitesh Sharma).
- File a complaint with the Data Protection Board of India once it becomes operational under the DPDP Act 2023.
- Seek relief before the appropriate consumer forum or civil court in India (see the governing-law clause of our Terms of Service).
File a grievance
Use the form below, or write directly to grievance@pyrun.in. Please include enough detail for us to act — URLs, screenshots, dates, and (if it's about an account) the email you signed up with.